Do I need to send the jar back?

No. Under our 60-day guarantee you keep the jar. There is nothing to package up, no label to print and no return shipping to pay.

This is deliberate. Sending a part-used jar of cream back across the world costs more than it is worth to everyone involved, and asking you to do it would make a simple decision needlessly awkward.

If your jar arrived damaged or leaking, we do not need it back either. Send us a photo at info@carezema.com and we will sort a replacement or a refund.

The one thing we do ask is that you email us within 60 days of delivery, so we can process it properly.

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Frequently Asked Questions

How quickly will I notice a difference?

Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.

Is Carezema safe for babies and toddlers?

Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.

Can I use this with hydrocortisone or my child's current eczema cream?

Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.

Are there any side effects?

Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.

What if it does not work for my child?

Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.

I've tried everything. Why would this actually work?

Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.

Will it sting on broken or scratched skin?

Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.

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