How do I pause, reschedule or cancel my subscription?

You can change or stop a subscription at any time. There is no minimum number of orders and no cancellation fee.

Through your account. Every subscription email we send includes a link to your subscription portal. From there you can skip an order, change the delivery frequency, move your next charge date, pause, or cancel.

Or just email us. Write to info@carezema.com from the address you subscribed with and tell us what you would like to do. We will take care of it and confirm once it is done.

Do it before your next charge date. Once a recurring order has been charged and processed, it is treated like any normal order: it can be cancelled while it is still unfulfilled, and after that the 60-day guarantee applies.

Not sure when your next charge is? Ask us and we will look it up.

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Frequently Asked Questions

How quickly will I notice a difference?

Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.

Is Carezema safe for babies and toddlers?

Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.

Can I use this with hydrocortisone or my child's current eczema cream?

Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.

Are there any side effects?

Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.

What if it does not work for my child?

Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.

I've tried everything. Why would this actually work?

Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.

Will it sting on broken or scratched skin?

Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.

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