Payment methods, currency and checkout security

Our checkout runs on Shopify, one of the largest ecommerce platforms in the world. Payments are processed through their standard secure checkout.

We never see or store your card details. They go directly to the payment processor and are not visible to us at any point, including to the person answering your emails.

Payment methods we accept

Cards: Visa, Mastercard and American Express.

Digital wallets: Apple Pay, Google Pay and Shop Pay.

All of these are available at checkout in every market we sell in. Which options appear on your screen depends on your device and browser, so Apple Pay will only show on Apple devices, for example.

Currency

We sell in the United Kingdom, the United States, Australia and Canada, and you are charged in your local currency:

  • United Kingdom: pounds sterling (GBP)
  • United States: US dollars (USD)
  • Australia: Australian dollars (AUD)
  • Canada: Canadian dollars (CAD)

The price you see at checkout is the amount charged. Because you pay in your own currency there is normally no conversion involved. If your card or bank account is held in a different currency from the store you are buying from, your bank may apply its own conversion or foreign transaction fee, which is set by them rather than by us.

If your payment was declined

Check with your bank first. International transactions are sometimes blocked automatically as a precaution, and trying again once your bank has cleared it usually works.

If a payment failed but money appears to have left your account, that is almost always a temporary authorisation hold rather than a charge. It clears on its own within a few business days without any action from you.

If a wallet payment will not go through, try a card instead, or the other way round.

Anything you are unsure about, email info@carezema.com before ordering rather than after.

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Frequently Asked Questions

How quickly will I notice a difference?

Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.

Is Carezema safe for babies and toddlers?

Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.

Can I use this with hydrocortisone or my child's current eczema cream?

Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.

Are there any side effects?

Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.

What if it does not work for my child?

Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.

I've tried everything. Why would this actually work?

Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.

Will it sting on broken or scratched skin?

Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.

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