Refund policy

We know you've probably been disappointed by skincare products before. That's why we make returning Carezema simple. If it's not right for you, we're here to make it right.

60-day money-back guarantee (first order)

If Carezema doesn't work for you, contact us within 60 days of receiving your first order and we'll refund the product price. To qualify:

  • The guarantee applies once per customer, to your first order only.
  • Please use Carezema as directed for at least 14 days before requesting it. Skin needs time to respond, and we'd like you to give it a fair chance.
  • Shipping costs are not refunded.
  • It does not apply to subscription renewal orders, or to orders that have already been refunded or disputed with your bank or card provider.

Standard 30-day returns

For any other reason (you changed your mind, ordered by mistake or no longer need it), you can return your order within 30 days of delivery for a refund. Items must be unopened and unused. Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.

Subscriptions

Subscription renewals are charged automatically until you cancel. Renewal orders that have been charged and shipped are non-refundable, except when damaged or incorrect. You can cancel at any time online via "Manage subscription"; see our Subscription Policy for how and when.

How to start a return

  1. Email info@carezema.com with your order number and the reason for your return.
  2. Our team will reply with instructions.
  3. Once everything is confirmed, we'll process your refund.

When you'll get your refund

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it on your statement.

Damaged or incorrect orders

If your order arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with a photo. We'll send a replacement or a refund. In most cases you don't need to return the item.

Late or missing refunds

Haven't seen your refund yet? Check your bank account again, then contact your card provider. Still nothing? Email info@carezema.com and we'll sort it out personally.

Problem with a charge? Contact us first

If something is wrong with a charge or an order, please email us before contacting your bank or card provider. We can check your order history and resolve it quickly, usually much faster than a bank dispute.

Questions?

We're real people and we genuinely want to help. Reach us anytime at info@carezema.com. Our phone line forwards to our email support, so all requests, including returns and cancellations, are handled by email or online. 💛