Terms of service

Last updated: 4 November 2026

Welcome to Carezema. These Terms of Service ("Terms") govern your use of our website (Carezema.com) and your purchase of any products from us. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.

1. Who we are

This website and store are operated by Imperium Commerce International LLC ("Carezema," "we," "us," or "our"), located at 30 N Gould St, Sheridan, Wyoming, 82801, USA. You can contact us anytime at info@carezema.com.

2. Using our website

By using this site, you confirm that you are at least 18 years old. You agree to use the site lawfully and not to misuse it, attempt to disrupt it, or use it for any fraudulent purpose.

3. Products and information

We do our best to describe our products and display their colours and details as accurately as possible. However, we cannot guarantee that your device displays them perfectly, and slight variations in packaging or appearance may occur.

Carezema is a cosmetic soothing cream intended to moisturise and comfort the skin. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease or condition, including eczema. Information on our site is provided for general purposes only and is not medical advice. Always consult a qualified healthcare professional about your skin or health, and discontinue use if irritation occurs.

4. Orders

When you place an order, you're making an offer to purchase a product subject to these Terms. We reserve the right to accept or decline any order, and to limit or cancel quantities purchased per person or per order. If we cancel an order after you have been charged, we will issue a full refund. Requests from you to cancel, return or refund an order are handled under our Return & Refund Policy and Subscription Policy.

You are responsible for providing accurate, complete order and contact information.

5. Pricing, shipping costs, taxes and duties

All prices are shown in the currency displayed at checkout and may change at any time without notice. Price changes do not affect orders already placed.

Shipping is free on all orders. For orders shipped to the United States, Canada, United Kingdom, and Australia, we cover any customs fees and import duties, so you will not be charged anything extra on delivery. Any applicable sales tax or VAT is shown at checkout before you complete your purchase.

6. Payment

Payment is processed securely through our third-party payment providers, such as Shopify Payments. By submitting payment, you confirm that you are authorised to use the chosen payment method. We do not store your full payment card details.

7. Subscriptions and automatic renewal

Some products can be purchased as a subscription. If you choose "Subscribe" at checkout, you agree that your subscription renews automatically and that the payment method used at checkout will be charged the price and at the frequency shown on the product page and at checkout, until you cancel. Each renewal is confirmed by email.

You can cancel at any time online via the "Manage subscription" link in your order confirmation email or customer account, or by emailing us. Cancellations must be made at least 24 hours before your next billing date. Renewal orders that have been charged and shipped are non-refundable, except when damaged or incorrect. Full details are in our Subscription Policy, which forms part of these Terms.

8. Shipping

Delivery times and shipping details are described in our Shipping Policy, which forms part of these Terms. Estimated delivery times are estimates only and are not guaranteed.

9. Returns, refunds and guarantee

Our returns, refunds, and money-back guarantee are described in our Return & Refund Policy, which forms part of these Terms. The 60-day money-back guarantee applies once per customer, to the first order only, subject to the conditions in that policy.

10. Payment disputes and chargebacks

If you have a problem with a charge, please contact us first at info@carezema.com so we can resolve it. If a chargeback or payment dispute is filed for an order that was authorised, delivered or charged in line with these Terms, we will provide the relevant order, delivery, subscription and communication records to the payment provider to contest it. We may cancel any active subscriptions and decline future orders from the account involved.

11. Intellectual property

All content on this site, including text, logos, images, graphics, and the Carezema name and branding, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or use our content without our written permission.

12. Reviews and submissions

If you submit a review, comment, photo, or other content to us, you grant us permission to use, display, and share it in connection with our brand and marketing. You confirm that the content is yours to share and does not violate anyone else's rights.

13. Limitation of liability

To the fullest extent permitted by law, Carezema and Imperium Commerce International LLC are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms excludes any rights you have under applicable consumer protection laws that cannot be excluded.

14. Indemnification

You agree to indemnify and hold harmless Carezema and Imperium Commerce International LLC from any claims or expenses arising out of your misuse of the site or your breach of these Terms.

15. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page with an updated "Last updated" date. Changes apply to orders placed after the update; your continued use of the site means you accept the revised Terms.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Nothing here removes consumer rights granted by the laws of your country of residence.

17. Contact us

Questions about these Terms? Email info@carezema.com. Our phone line forwards to our email support, so all requests are handled by email or online.

Carezema
Imperium Commerce International LLC
30 N Gould St, Sheridan, Wyoming, 82801, USA